Privacy Policy

1. Introduction & Scope

This Privacy Policy describes how Bhramn Tours LLC (“we”, “our”, “us”, or the “Company”), registered in the Emirate of Dubai, United Arab Emirates (Commercial License registered with Dubai Department of Economy and Tourism, Office 302, Wasl Business Central, Port Saeed, Deira, Dubai, UAE), collects, uses, processes, and protects the personal and business information of our B2B travel partners, corporate clients, and end-consumer passengers (“you”, “User”).

By accessing our website (bhramntours.com), communicating with our reservation desks, or utilizing our B2B Dubai destination management and UAE visa processing services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy.

2. Information We Collect

To fulfill travel contracts, process tourist visas, and provide on-ground ground handling services across the UAE, we collect the following categories of information:

• Partner Agency Information: Travel agency business name, trade license copies, registered commercial address, GST/Tax identification numbers, authorized contact person name, official corporate email, and telephone/WhatsApp numbers.
• Passenger Identification & Travel Data: Full passenger names as per passport, dates of birth, nationality, gender, passport color scans (bio-data pages), passport-size photographs, flight itinerary details, airline arrival/departure dates, hotel accommodations, and emergency contact details.
• Transaction & Billing Data: Invoices, payment confirmations, bank transfer slips, transaction reference IDs, and corporate billing details. (Note: We do not store credit card numbers, CVVs, or cardholder banking credentials on our servers; all digital card payments are routed through PCI-DSS accredited third-party payment gateways).
• Technical & Log Information: IP addresses, browser specifications, access timestamps, and interactions with our online portal to maintain system stability and prevent fraudulent activities.

3. How We Use Your Information

The information we collect is utilized strictly for lawful commercial and operational purposes, including:

• Filing, processing, and obtaining UAE Tourist E-Visas with official government immigration authorities, specifically the General Directorate of Residency and Foreigners Affairs (GDRFA) and the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP).
• Issuing direct booking vouchers and reserved entry slots with attraction operators (e.g. Burj Khalifa At The Top, Museum of the Future, Dubai Frame, theme parks, and desert safari camps).
• Arranging private and shared hotel airport transfers, coach logistics, and licensed multilingual tour guides.
• Generating B2B invoices, payment receipts, and tariff agreements.
• Providing 24/7 emergency ground assistance to your travelers while in the United Arab Emirates.
• Complying with statutory reporting requirements established by the Dubai Department of Economy and Tourism (DET) and UAE federal authorities.

4. Information Sharing & Third-Party Disclosures

We do not sell, rent, trade, or monetize your personal or corporate information to third-party marketing companies. Data is shared exclusively with necessary operational partners:

• UAE Government & Immigration Authorities: Required passenger passport details and photographs are transmitted directly to UAE GDRFA/ICP for visa issuance.
• Contracted Service Providers: Local Dubai transport chauffeurs, contracted hotel suppliers, and attraction ticket systems only receive the traveler data necessary to fulfill bookings.
• PCI-DSS Payment Processors: Payment gateway aggregators and acquiring banks receive transaction details necessary to process approved payments securely.
• Legal Compliance: When required by binding UAE court orders, law enforcement, or national security regulations.

5. Data Protection, Security & Retention

We implement rigorous administrative, physical, and technical security measures—including SSL/TLS encryption, restricted access controls, and firewall defenses—to protect sensitive data from unauthorized access, accidental alteration, disclosure, or destruction.

Passenger travel data is retained only for the duration required to complete the contractual services and fulfill UAE legal, tax, and immigration record-keeping obligations. Partner agency profiles are maintained as long as the B2B relationship remains active.

6. Your Rights & Access

Under applicable UAE data protection regulations (including UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection), registered partners have the right to request access to, rectify, update, or request the deletion of their contact information on file, provided such request does not violate mandatory immigration or accounting retention laws.

7. Policy Amendments

Bhramn Tours LLC reserves the right to update this Privacy Policy periodically to reflect changes in UAE legislation, regulatory requirements, or our operational practices. The updated version will be indicated by the “Last Updated” date at the top of this page.